Customer Service in Insurance: Improving Your Skills

By Kenneth HugginsRichard BaileyJoann S. Appleton, et al.

Designed to give you a solid base of knowledge in understanding customer service concepts and strategies, building a customer service culture, developing a customer service strategy, understanding customers and customer service research, establishing and

• Format: Paperback
• Language: English
• ISBN: 157974060X
• ISBN13: 9781579740603
• Release Date: January 1999
• Publisher: LOMA's Associate Customer Service Program
• Length: 284 Pages
• Weight: 1.65 lbs.