Success as a CSR

By Lloyd C. Finch

Written for CSRs and their managers, this guide describes how creating customer loyalty can promote company growth while enhancing an individual's career. It presents in detail everything a CSR needs... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1560524502
• ISBN13: 9781560524502
• Release Date: January 1997
• Publisher: Axzo Press
• Length: 144 Pages
• Weight: 0.81 lbs.
• Dimensions: 0.4" x 8.0" x 9.9"

Customer Reviews

Excellent Book

Don't pay attention to the previous review. Just about every job is honorable, and those who work hard should not be undermined by people who think less of them because of their employment. It is possible to make a living in Customer Service. Those who work in the field should be commended and respected for doing such a good job in a usually underappreciated but very necessary field.