Creating the Customer Driven

By Jeannette A. Woodward

Book Overview

How can libraries make a difference in their communities when customers choose to hang out in the spacious, well-stocked new bookstore instead? With the goal of helping libraries market their services... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0838908888
• ISBN13: 9780838908884
• Release Date: November 2004
• Publisher: ALA Editions
• Length: 256 Pages
• Weight: 6.03 lbs.
• Dimensions: 0.6" x 6.1" x 9.3"

Customer Reviews

Lots of good ideas

I checked this out from a public library in preparation for a job interview. Just in case they asked me "what improvements do you see for x library?" This was so full of really good ideas to make cheap, seriously patron-impacting improvements. There were other more dollar dependant ideas (like a cafe) that can also make even more drastic improvements to a library. If your library is experiencing a drop in attendance, circulation, or funding you should give this book a read. In these economically depressed times, Borders and Barnes & Nobles are still busy-there is a reason. After reading it, I decided to buy it.