Controlling the Costs of Conflict: How to Design a System for Your Organization

By Karl A. Slaikeu and Ralph H. Hasson

Book Overview

Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.

• Format: Paperback
• Language: English
• ISBN: 0787943231
• ISBN13: 9780787943233
• Release Date: November 1998
• Publisher: Jossey-Bass
• Length: 256 Pages
• Weight: 1.05 lbs.
• Dimensions: 0.6" x 6.1" x 9.0"

Customer Reviews

Using collaboration to meet the challenge of conflicts.

This work offers an approach to controlling costs through building collaborative strength for prevention and early intervention. The authors show that there are four basic approaches, each appropriate in given circumstances, but only one-collaboration-that holds the potential of win-win outcomes. However, most organizations over-use approaches that employ avoidance, authority and power, which tend to prove costly, rather than develop and employ systems that promote collaborative resolution and end conflicts from escalating into expensive disputes. The authors take a highly realistic approach to their subject. The book is rich in substantive ideas and method. It provides detailed guidelines for building a system and applying the principles the authors champion. An excellent contribution, worthy of your attention.