Communication in Nursing: Communicating Assertively and Responsibly in Nursing

By Julia Balzer RileyJulia W. Balzer-RileyBalzer-Riley, Julia Balzer-Riley, Julia, et al.

Book Overview

Communication in Nursing, 5e, is one of the leaders in detailing how nurses communicate with their patients. The author takes a spiritual, even artistic approach while at the same time using practical clinical applications; this helps the reader first understand the basic concepts of therapeutic communication, and then apply them to various clinical situations with clients and colleagues alike. Content has a wide array of topics, including being assertive, electronic communication, respect, humor, group communication, confrontation, and requesting support. Chapters are organized into four parts, building from the ground up: Getting Started, Building Relationships, Meeting Challenges, and finally, Building Confidence.

With a combination of special features like Moments of Connection, Wit & Wisdom, and Reflections On..., students gain valuable nursing knowledge, but with a personal touch; quotes, stories, and poetry excerpts go beyond the clinical setting and introduce students to empathy and sensitivity and how they are the prerequisites of successful communication in this field. Each chapter closes by offering exercises aimed at reinforcing chapter content and encouraging students to think beyond their years. Suggestions for further reading are also listed for research beyond the classroom.Wit & Wisdom boxes feature selected spiritual verses, bits of poetry, and quotations to add interest and humor to chapter contentThe Myers-Briggs Type Indicator is discussed as a tool to help the reader enhance his/her own communication style and recognize the different style of colleagues and clientsMoments of Connection boxes are interspersed throughout each chapter to highlight the benefits and outcomes of successful communicationReflections On... boxes focus on what is learned from the chapter, how it will impact nursing practice, and how new knowledge and skills will be implementedPoetry excerpts can be found in every chapter to give a less clinical example of how best to achieve fruitful communicationIncludes communication strategies to manage professional issues such as burnout and verbal harassmentAddresses the therapeutic use of humor and spirituality as part of a holistic approach to communication in nursingOffers insights on communicating with populations with special needs, such as family, children, the elderly, clients from different cultures, clients with HIV/AIDS, suicidal clients, and victims of abuseWit & Wisdom boxes feature selected spiritual verses, bits of poetry, and quotations to add interest and humor to the chapter's contentThe Myers-Briggs Type Indicator is discussed as a tool to help the reader enhance his/her own communication style and recognize the different style of colleagues and clientsMoments of Connection boxes are interspersed throughout each chapter to highlight the benefits and outcomes of successful communicationPoetry excerpts can be found in every chapter to give a less clinical example of how best to achieve fruitful communicationIncludes communication strategies to better handle professional issues such as burnout and verbal harassmentChapters that address the therapeutic use of humor and spirituality offer a holistic approach to communication in nursingOffers content on communicating with populations with special needs, such as family, children, the elderly, clients from different cultures, clients with HIV/AIDS, suicidal clients, and victims of abuse

• Format: Hardcover
• Language: English
• ISBN: 0323024017
• ISBN13: 9780323024013
• Release Date: October 2003
• Publisher: Mosby
• Length: 432 Pages
• Weight: 0.05 lbs.
• Dimensions: 0.7" x 7.5" x 9.3"

Customer Reviews

Used in Nursing 100

Good book, a little wordy and "touchy feely". Used, but not a great deal. Good reference book for Psych, however.

Communication in Nursing 4th ed by Riley

This book has four parts each containing five to ten chapters. Part I: Getting Started includes responsible, assertive, caring communications; helping relationship; mutual problem solving; culture; and electronic communications. Part II: Building Relationships has chapters about warmth, respect, genuineness, empathy, self-disclosure, specificity, asking questions, expressing opinions, humor, and spirituality. Part III: Meeting Challenges deals with confrontation, refusing unreasonable requests, communicating assertively and responsibly with distressed and/or aggressive clients and colleagues and with unpopular clients, and team conflict. Part IV: Building Confidence covers requesting support, evaluation anxiety, feedback, relaxation, imagery, positive self-talk, and commitment. The author explains how to read the book by noting the questions at the end of the chapter, chapter objectives, and bold print. Then think about the answers to questions as the book is read. In the acknowledgments the author identifies content in each part and how it will help the reader. Connecting the content with reasons for learning it helps motivate the learner. Each chapter starts with whimsical animals and inspiring figures art, quotations, and the chapter objectives. Important content is highlighted in tables and boxes. Important points are often bulleted or numbered. Color is used. Multicultural proverbs, wit and wisdom sections, poetry, and moments of connection that share the meaning of nursing through story telling are dispersed throughout the book. Nursing examples are used. Spirituality, humor, and think about it exercises have been added since the last edition. Exercises encourage active learning. References and suggestions are at the end of each chapter, and appendix and index are at the end of the book. This book facilitates multiple intelligences and applies learning theory. Use of this book is an excellent way to teach communication in nursing.