Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust

By Forrest Morgeson

Book Overview

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

• Format: Hardcover
• Language: English
• ISBN: 0230341349
• ISBN13: 9780230341340
• Release Date: May 2014
• Publisher: Palgrave MacMillan
• Length: 217 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.7" x 5.7" x 8.6"