Casino Customer Service: The Win Win Game

By William N. Thompson and Michele Comeau

A guide to customer service in the casino industry in which the authors argue that investments in customer service are "activities in a positive-sum game, or what can be called a win-win game. The... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0874178940
• ISBN13: 9780874178944
• Release Date: May 2012
• Publisher: University of Nevada Press
• Length: 352 Pages
• Weight: 1.70 lbs.
• Dimensions: 0.9" x 6.0" x 9.0"