Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition

By Brad Cleveland

Revised and Updated with New Material! Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932558039
• ISBN13: 9781932558036
• Release Date: July 2004
• Publisher: ICMI Press (International Customer Management
• Length: 153 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.5" x 5.5" x 8.2"