Call Center Customer Relationship Management Handbook and Study Guide Version 2.1

by Brad Cleveland and Debbie Harne

Customer satisfaction and loyalty have become key objectives for organizations as they recognize that long-term customers cost less to service and are more likely to spend more with the organization.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970950764
• ISBN13: 9780970950765
• Release Date: February 2003
• Publisher: ICMI Press (International Customer Management
• Length: 1 Pages
• Weight: 2.20 lbs.
• Dimensions: 0.9" x 8.5" x 10.8"