Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients

By John Hoover

Book Overview

Every office has someone who's no fun to be around. But getting along with that person, and managing them effectively can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how. Learn to: * Recognize why and when people act awkwardly * Identify different types of difficult people * Cope with difficult behavior * Get the most out of trouble employees * Nurture a harmonious work environment The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

• Format: Paperback
• Language: English
• ISBN: B001PO66V2
• ISBN13: 9780061145599
• Release Date: April 2007
• Publisher: Harper Business
• Length: 160 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.3" x 4.0" x 8.0"

Customer Reviews

Affirmation Displaces Anger

You can't eliminate the difficult people from your life, especially at work. You can render them harmless. Engage your empathic gland. Nobody is difficult for no reason. Once you understand why people do what they do, your ability to neutralize what is bothering you increases exponentially.