Being the Shopper: Understanding the Buyer's Choice

By Phil Lempert

Take a Tour Through the Mind of a Shopper "What's my test of a book I've been asked to review? Pure selfishness. How intense are the underlinings? How many quotes can I add to my presentations? How often are the things I believe 'for sure' effectively challenged? Phil Lempert's Being the Shopper is off the charts on all three counts. And not-so-incidentally, though Phil is a 'supermarket guru, ' this book will inform anyone who markets anything." -- Tom Peters , coauthor, In Search of Excellence "Being the Shopper is gourmet reading . . . a delicious and healthy resource for the smart shopper and forward-thinking marketer. Set your taste buds for Lempert's cutting-edge insights and pragmatic advice on the one experience we all share " -- Chip Bell , author, Customer Love and Customers as Partners "Phil Lempert convinces me I'm something called a consumer. It seems I'm obtuse, savvy, sensual, and picky-- and that my dynamics and demographics are constantly changing. So if you want me to buy something, you ought to try and understand me. reading Being the Shopper seems (to me) a real good place to start." -- Barry Gibbons , former Chairman/CEO of Burger King author and entrepreneur "Rarely do you come across a book that's as meaningful to students and 25-year marketers alike. Being the Shopper delivers to both audiences by enlightening the reader on how to approach critical issues if you want to succeed in today's incredibly demanding environment. It's easy to talk about listening to the voice of your customer, but Mr. Lempert provides a refreshing guide as to how you really can do it." -- Brian Perkins , Worldwide Chairman, Consumer Pharmaceuticals and Nutritionals Group, Johnson & Johnson "Is there anything more American than choice? We expect it, we demand it, we revel in it. Phil Lempert understands what your customers really want, and how you can help them find it." -- Steve Rivkin , President, Rivkin & Associates coauthor, IdeaWise and Differentiate or Die

• Format: Hardcover
• Language: English
• ISBN: 0471151351
• ISBN13: 9780471151357
• Release Date: June 2002
• Publisher: Wiley
• Length: 245 Pages
• Weight: 1.14 lbs.
• Dimensions: 0.9" x 6.2" x 9.3"

Customer Reviews

Grocer's Opinion

I ordered this book for two reasons, it is one of the few on the industry I work in and the reviews were very positive. The reviewers obviously knew what theywere talking about. There are specific, usable ideas in this book that are very relevant. The un -express lane for shoppers with big orders is just one of them. Mr. Lempert helps the reader to understand the necessity of REALLY talking and listening to the customer. Wal-Mart is the Empire to the regular grocers. If we hope to stop the Empire we must have the support of the customer. Buy it, read it, and may the Force be with you.

Its about time!

Finally a book that is easy and fun to read that marketers and consumers can learn from. I tried to read Why We buy - lots of great info - but couldn't get through it. Lempert's book is timely, chock full of facts and has already made me a better marketer [and shopper]. I've heard him interviewed before on radio and this is one smart guy who should be listened to.

Anyone who markets needs this book!

I have seen Lempert's reports on the Today Show for years and always enjoyed them - but WOW! I had no idea just how intuitive he is. This is a marketer's dream book. I for one [working as a brand manager for a major CPG] will use this as my bible and it has forced me into the stores and given me the tools on how to listen to a consumer instead of listening to my own predisposed [and antiquated] ideas.