Becoming a Customer-Focused Organization

By Craig Cochran

Book Overview

"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932828052
• ISBN13: 9781932828054
• Release Date: January 2006
• Publisher: Paton Press
• Length: 193 Pages
• Weight: 0.80 lbs.

Customer Reviews

Dale Griffin, Manager, Corporate Quality Assurance, Yokogawa Corporation of America

Craig Cochran has created a textbook on establishing and enhancing the customer focus. Whether novice or seasoned veteran, you will find tips and tools for continually improving your customer focus. If you don't think you need this, buy the book and compare your program to Craig's guidelines. You will probably find you have some work to do.