Baldridge Quality System: The Do-It-Yourself Way to Transform Your Business

By Stephen George

The Malcolm Baldrige National Quality Award has become a coveted prize in the U.S.; however, the criteria for winning are complex. The process is carefully dissected and putting together a winning application is demonstrated. Helps readers sort through the confusing maze of quality programs, techniques, concepts and personalities. Explains how to adapt the Award program to fit the needs of your company in evaluating its performance, setting up a successful quality system, communications, education and training.

• Format: Hardcover
• Language: English
• ISBN: 0471557986
• ISBN13: 9780471557982
• Release Date: September 1992
• Publisher: Wiley
• Length: 320 Pages
• Weight: 2.20 lbs.
• Dimensions: 1.0" x 6.4" x 9.6"

Customer Reviews

Finest piece of American literature ever!!

If you are searching for the most articulate, awe-inspiring piece of historical American literature, look no further. "Baldrige Quality System" keeps you on the edge of your seat with gripping tales from some of our country's most formidable companies. Reading this book is guaranteed to raise your IQ by 10-20 points. Stephen George has talent beyond his years, and leaves readers dazzled with "edgy" style of analyzing the Baldrige criteria.