Introduction to Business Excellence.- Organizations Achieve Excellence Through Quality Awards.- Legacy of Excellence: The Case of the United Arab Emirates (UAE).- Excellence in Action.- Understanding Sustainable Organizational Results.- Self-assessments: Conducting an Excellence Maturity Assessment for an Organisation.- Awards and Assessments.- Assessment for an External Award.- Quality Management Systems: Where and How We Can Make a Significant Contribution Toward Excellence.- Towards Developing a Framework for Achieving Organizational Excellence: Theoretical Foundations.
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