PSA: Professional Services Automation: Optimizing Project and Service Oriented Organizations

By Jordan E. Rosenfeld

Book Overview

PRAISE FOR Professional Services Automation

"SPO/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy."
-Ted Kempf, Principal Analyst, Gartner

"The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish."
-Rick Freedman, author, The IT Consultant and The eConsultant

"I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions."
-Jean Denis Talon, President and CEO, AXA

"This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software."
-Stuart Sackman, Vice President, ADP

"This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation."
-Michael Lines, PMP, Publisher, allPM.com-The Project Manager's Homepage

"This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach."
-Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University

• Format: Paperback
• Language: English
• ISBN: 1599638843
• ISBN13: 9781599638843
• Release Date: May 2015
• Publisher: Penguin Publishing Group
• Length: 240 Pages
• Weight: 0.71 lbs.
• Dimensions: 0.6" x 5.4" x 8.4"

Customer Reviews

Excellent intro to overlooked SharePoint capabilities

This is an excellent introduction to often overlooked capabilities of SharePoint Server 2007. SharePoint is one of Microsoft's fastest growing enterprise platforms. It is a very cool, very capable environment. Social computing brings to mind Facebook, MySpace, Twitter and a host of other services that are almost immediately perceived by many as the realm of kids, adolescents and young adults. In fact, the 35 and older demographic...

Great Book

This book deals with the emerging world of enterprise social computing using Microsoft SharePoint 2007 out-of-the-box capabilities and custom solutions. Many organizations have invested in the SharePoint platform for ECM and collaboration. SharePoint 2007 offers many out-of-the-box tools that enable social computing, but in order to provide real value it is important to understand the basics of business information architecture...

Excellent book

This is an awesome book that deals with, among other topics, the much overlooked topic of social computing *within the enterprise*. For organizations that have invested in the SharePoint platform for ECM and collaboration it's a must read. SharePoint 2007 offers a lot of out-of-the-box tools that enable social computing, but in order to provide real value it's important to understand the basics of business information architecture...