A Practical Guide to Call Center Technology

By Andrew J. Waite

Book Overview

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

• Format: Paperback
• Language: English
• ISBN: 1578200946
• ISBN13: 9781578200948
• Release Date: January 2002
• Publisher: CRC Press
• Length: 504 Pages
• Weight: 0.10 lbs.
• Dimensions: 1.1" x 6.0" x 9.1"