Authored by Dr, Howard Gitlow, one of the most respected Six Sigma Master Black Belts, this well-organized volume demonstrates the implementation of quality improvements into all areas of the workplace--from the shop floor through a company's executive offices. Illustrating his points with a number of case studies, theauthor provides a compelling argument as to why Six Sigma should be the preferred approach. The book explains how to build an organization that encourages and values the input of quality teams--detailing the steps required to implement and maintain lean initiatives.
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