A Guide to Computer User Support for Help Desk and Support Specialists

By Fred Beisse

Book Overview

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 113318782X
• ISBN13: 9781133187820
• Release Date: March 2012
• Publisher: Cengage Learning
• Length: 670 Pages
• Weight: 2.30 lbs.
• Dimensions: 1.2" x 7.1" x 8.8"

Customer Reviews

Good book for a horrible subject

The book seems well written and is informative. It is not a great subject but was required for my major. Very boring.

well-written

Excellent book. Good for anyone's collections. Helpful in help desk support. Well-written book. Good examples and cases.