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Extreme Trust: Honesty as a Competitive Advantage, Revised Edition
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Managing Customer Relationships: A Strategic Framework
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The One to One Manager: Real-World Lessons in Customer Relationship Management
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The One to One B2B: Customer Relationship Management Strategies for the Real Economy
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Enterprise One to One
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Return on Customer: Creating Maximum Value From Your Scarcest Resource
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Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
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One to One B2B: Customer Development Strategies for the Business-to-Business World
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Working Women's Music
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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing
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Rules to Break and Laws to Follow (Microsoft Executive Leadership Series)
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