- How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line
- Guest-Based Marketing: How to Increase Restaurant Sales Without Breaking Your Budget
- From Turnover to Teamwork : How to Build and Retain a Customer-Oriented Foodservice Staff
- 50 Proven Ways to Enhance Guest Service (Professional Development Series-- Current Themes in Gifted E)
- Restaurant Basics Revisited: Why Guests Don't Come Back ... and What You Can Do About It